+61 9555 7955Impact and convenience with Online Customer Service Training Courses
Consistency in service while adapting to the individual needs of your customers is a delicate balance. Let us work with you to embed a best-practice customer service culture.
We understand how hard it is to get your customer service people ‘off the floor’ for important service training. With this in mind, we turned all of our face-to-face content into a series of online e-learning modules.
These courses cover topics from building resilience and confidently dealing with customer concerns to adapting communication and asking questions to advance the conversation. You can slice and dice it however you like for maximum learning effectiveness. We work with you to group the courses into a series that best meets your needs. We also provide support materials and group coaching sessions to embed the learning. Easy!
What's Included
Every module includes:
Interactive scenarios
A downloadable Course Journal and Quick Reference Guide
12 months access (access via our Learning Management System, or host on your own)
Each module is 30-60 mins
Pick and choose from our wide range of on-demand courses to best match your specific learning needs.
Not sure what you need? We can assist with a learning needs analysis.
For a full list of available modules please download our catalogue.
Contact us for access to a sample course.
Our online customer service training experience
Our experienced Neural Networks team have been working with Australian organisations for over two decades to boost customer service culture, focusing on emotional intelligence and performance accountability that aligns with organisational values.
We can deliver and facilitate customer service training courses online, face-to-face or a blended approach across a broad range of industries.
Do you need online learning that's customised to your organisation?
Our custom e-learning solutions offer tailored ways to fill training gaps and address specific performance issues for a more effective outcome. We offer different levels of customisation and interactivity to suit your needs and budget.
We’ll work with you to ensure the content and scenarios are directly relevant and recognisable to your audience by reflecting on your working practices and environments.
Contact us to discuss your needs.
Book a discovery callFrequently Asked Questions About Online Customer Service Training
There are a number of ways to ensure that the learning from the online customer service program is embedded and your team can continue to develop.
Online training allows organisations to deliver consistent, scalable learning opportunities that can be tailored to specific skills.
After our online customer service training, leaders can access course embedding support to extend and cement critical learnings.
Investing in online customer service training provides several strategic advantages for businesses aiming to improve service quality, customer satisfaction, and employee engagement.
The 70 20 10 model for learning and development originated from research conducted by the Center for Creative Leadership (CCL) in the 1980s.
Blog Posts About Online Customer Service Training
Customer service plays a crucial role in business success, and every interaction with a customer can impact the bottom line. This is where effective customer service training becomes crucial.
As workloads increase and technology rapidly evolves, employees seek more than just a pay slip—they crave opportunities to grow.
In this post, we'll debunk some myths around employee training and development and provide insight into the best practices.