Can the online training be aligned with our brand?

Yes—our customer service training can be customised to reflect your organisation’s brand identity, tone of voice, and service expectations. We understand that training is most effective when it mirrors the real-world experiences of your team and aligns with your organisational values.

Our customisation options allow you to:

• Incorporate your visual branding, such as logos, colours, and fonts
• Adapt scenarios and language to reflect your specific customer journey touchpoints
• Include references to your internal processes, service models, and product knowledge
• Tailor course examples to represent the types of customers and issues your team deals with daily

Whether your brand is warm and casual or formal and consultative, we can adjust the training tone to ensure consistency across customer interactions. This helps reinforce your brand promise and ensures that every team member delivers service in a way that is on-brand, authentic, and aligned with customer expectations.

We also offer embedding tools, such as coaching guides and conversation frameworks, to help team leaders reinforce your specific service standards post-training.