What's Included in the Online Customer Service Training?

After our online customer service training, leaders can access course embedding support to extend and cement critical learnings.

How our customer service e-Learning courses work

We have a range of customer service courses for online or face-to-face delivery or a blend of both. Our customer service e-Learning courses aren’t content-heavy or dull – we’ve worked hard to create relevant, highly interactive and engaging modules that use experiential learning activities and video and include testing checkpoints to solidify learning.

Our customer service training courses are online for easy access, and clients can use them as either stand-alone courses or to supplement our facilitated workshops.

Advantages of a blended customer service e-Learning course

• Each course can be re-used to save on training time
• Consultants can go back to complex material as much as they need so they can understand concepts better
• The material is self-paced and can be completed at the speed that individuals learn
• During the course, understanding is tested and assessed to ensure consultants can apply learned skills in conversations
• Our customer service e-Learning is easy to use and has a structured learning approach
• The courses directly address mindset, increasing the ability to take on essential skills.

Example Topics available as part of our suite of Customer Service courses

• The Psychology of Customer Satisfaction
• Building Instant Rapport with Customers
• Exploring Different Perspectives (Perceptual Positions)
• Discovery Questions
• Insight Questions
• The Criteria Conversation
• Chunking
• Establishing Agreement Frames
• Gaining Consent
• Reframing Customer Objections