+61 9555 7955Build a tribe of raving fans with customer service programs grounded in behavioural science
We recognise that organisations often face inconsistent service levels, varying coaching capabilities among team leaders, and skillset gaps, all while needing to maintain their teams' resilience in the face of challenges. These are significant pressures.
At the same time, we understand how crucial it is for your customers to have an exceptional experience. While many believe that service is simply about being friendly, turning customers into loyal advocates requires genuine connection.
That’s why our customer service training and development programs are grounded in behavioural science, neuroscience, and Emotional Intelligence, supported by well-established research on the 'Psychology of Customer Satisfaction.’ By equipping your team with a deeper understanding of human behaviour, emotions, and the psychological drivers of satisfaction, we empower them to consistently deliver outstanding service that transforms customers into devoted fans.
Our Customer Service Training Services
Can your organisation afford to continue to receive poor Net Promotor Scores?
What is the impact of continuing to rely on poor conversational maps that are transactional rather than experience oriented? If you don’t address both the mindset and skill set capability of your people nothing will change.
Neural Networks are skilled facilitators of customer service training programs. With over 20 years of experience, our customer service programs embed a service culture that aligns with your organisational values, combining engagement, customer focus, & performance accountability.
Working with us is as easy as
Claim your free 30min consult with one of our experts
Receive a concept paper outlining our recommended learning intervention
Agree on deliverables and get things underway!
Here's why our approach is different
By partnering with us, you’re investing in a leadership development solution that’s as unique as your business.
Authentic Connection
We immerse ourselves in understanding your business
Exploration and Mapping
We map out the gaps and opportunities that will shape your path to success
Collaborative Design
We co-create a roadmap – everything is designed with you, for you
Personalised Impact
Every participant walks away with valuable skills and insights
Integration and Support
We provide continuous support and embedding activities
Program Evolution
We work collaboratively with you to ensure long-term success