+61 9555 7955Build a tribe of raving fans with customer service programs grounded in behavioural science
We recognise that organisations often face inconsistent service levels, varying coaching capabilities among team leaders, and skillset gaps, all while needing to maintain their teams' resilience in the face of challenges. These are significant pressures.
At the same time, we understand how crucial it is for your customers to have an exceptional experience. While many believe that service is simply about being friendly, turning customers into loyal advocates requires genuine connection.
That’s why our customer service training and development programs are grounded in behavioural science, neuroscience, and Emotional Intelligence, supported by well-established research on the 'Psychology of Customer Satisfaction.’ By equipping your team with a deeper understanding of human behaviour, emotions, and the psychological drivers of satisfaction, we empower them to consistently deliver outstanding service that transforms customers into devoted fans.
Our Customer Service Training Services
Can your organisation afford to continue to receive poor Net Promotor Scores?
What is the impact of continuing to rely on poor conversational maps that are transactional rather than experience oriented? If you don’t address both the mindset and skill set capability of your people nothing will change.
Neural Networks are skilled facilitators of customer service training programs. With over 20 years of experience, our customer service programs embed a service culture that aligns with your organisational values, combining engagement, customer focus, & performance accountability.
Working with us is as easy as
Claim your free 30min consult with one of our experts
Receive a concept paper outlining our recommended learning intervention
Agree on deliverables and get things underway!
Amazing program presented by an outstanding facilitator who built the trust and rapport with each participant. Best leadership program that I have ever completed! Thank you.
Participant - Authentic Leadership Program
This program has given me a new set of tools to lead and have constructive conversations with my team and other stakeholders. Tools that will facilitate better coaching of staff.
Participant - Authentic Leadership Program
The best training I have come across in the last 5 years is from Neural Networks. Tailored and outcome focused. I like it because the training also touches the staff's private lives. And if they are happier with themselves and at home then they'll be happier at work and service and sell more!
Antoine Casgrain, CCC Manager - St George Bank
Here's why our approach is different
By partnering with us, you’re investing in a leadership development solution that’s as unique as your business.
Authentic Connection
We immerse ourselves in understanding your business
Exploration and Mapping
We map out the gaps and opportunities that will shape your path to success
Collaborative Design
We co-create a roadmap – everything is designed with you, for you
Personalised Impact
Every participant walks away with valuable skills and insights
Integration and Support
We provide continuous support and embedding activities
Program Evolution
We work collaboratively with you to ensure long-term success
Frequently Asked Questions About Customer Service
There are a number of ways to ensure that the learning from the online customer service program is embedded and your team can continue to develop.
Online training allows organisations to deliver consistent, scalable learning opportunities that can be tailored to specific skills.
After our online customer service training, leaders can access course embedding support to extend and cement critical learnings.
Investing in online customer service training provides several strategic advantages for businesses aiming to improve service quality, customer satisfaction, and employee engagement.
Great customer service goes beyond solving issues; it creates a positive, memorable experience that fosters trust and loyalty.
Blog Posts About Customer Service
Customer service plays a crucial role in business success, and every interaction with a customer can impact the bottom line. This is where effective customer service training becomes crucial.
As a customer service leader, it's your responsibility to ensure that your team not only performs well but also thrives in a supportive, healthy environment.
As workloads increase and technology rapidly evolves, employees seek more than just a pay slip—they crave opportunities to grow.
Read about how we used the Customer Experience Deck to align the team on how we want our customers to feel.
Read about how having good customer service and retention can be just as important as sales.