Frequently Asked Questions

Yes. Our self-paced customer service courses are designed to be flexible and adaptable across a wide range of customer-facing roles and environments.

Yes—our customer service training can be customised to reflect your organisation’s brand identity, tone of voice, and service expectations.

There are a number of ways to ensure that the learning from the online customer service program is embedded and your team can continue to develop.

Online training allows organisations to deliver consistent, scalable learning opportunities that can be tailored to specific skills.

After our online customer service training, leaders can access course embedding support to extend and cement critical learnings.

Investing in online customer service training provides several strategic advantages for businesses aiming to improve service quality, customer satisfaction, and employee engagement.

The 70 20 10 model for learning and development originated from research conducted by the Center for Creative Leadership (CCL) in the 1980s.