What is Emotional Intelligence (EI)?

Emotional intelligence refers to ‘a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way.’ It underpins our ability to work well with others, manage stress and make effective decisions.

Emotional intelligence is a broad term that takes in a myriad of components and we all can create a picture in our minds eye of what it looks like to be emotionally intelligent. For example, perhaps you picture someone who is calm, considered, caring, has confidence in their abilities while still taking the time to hear what others think. Someone who is aware of how they are perceived and able to manage their emotional state in the moment. Someone who is assertive without being overly directive. Someone who can engage and connect with others easily.

Research reveals a strong correlation between emotional intelligence and on-the-job performance. Strong EI leads to better communication, teamwork, conflict resolution, and leadership. It can boost employee morale and productivity.

Understanding the difference between IQ (Intelligence Quotient) and EQ (Emotional Quotient) is key to appreciating the diverse range of human abilities and how they contribute to success in various fields. While IQ measures cognitive and intellectual abilities such as reasoning, problem-solving, and analytical skills, EQ focuses on emotional and social skills. Both IQ and EQ play important roles in personal and professional success, though they cater to different strengths and outcomes.