Frequently Asked Questions

Great customer service goes beyond solving issues; it creates a positive, memorable experience that fosters trust and loyalty.

Emphasise a "sales-through-service" approach where helping the customer is the primary goal, and sales are a natural result.

Building resilience is an ongoing process that benefits from a holistic approach—one that supports not only skill development but also the mental and emotional well-being of the team.

An effective customer service training program provides team members with the skills, knowledge, and mindset needed to deliver exceptional service consistently.

The 70 20 10 model for learning and development originated from research conducted by the Center for Creative Leadership (CCL) in the 1980s.